Refund policy

You may request a return within 30 days of delivery by emailing foxbox250@gmail.com with your order number. For a change-of-mind return, items must be unused, complete with accessories, and in their original packaging. Please contact us before returning any item so we can provide the correct return address and instructions.

For change-of-mind returns, the customer pays return shipping; original shipping charges are not refundable unless required by applicable law. FoxBox does not charge a restocking fee. For an item that arrives damaged, defective, or incorrect, contact us with details and photos if available. FoxBox will arrange an appropriate replacement or refund and cover necessary approved return shipping for these issues.

After receiving and inspecting an approved return, we will notify you of the refund decision. Approved refunds are issued to the original payment method; your payment provider may take additional time to post the funds. Contact us promptly for cancellation requests. Cancellation may not be possible after dispatch.

This policy does not limit your rights under applicable consumer protection law.